Privacy Policy

Aenric Technologies LLC ("Aenric Technologies", "we", "us", or "our"), a limited liability company registered in New Mexico, United States, collects information that you provide directly to us when you use our software services, contact us, or interact with our platform. This includes:

• Personal identification information such as name, email address, phone number, and company details
• Account credentials and authentication data when you create an account or access our services
• Payment and billing information when you purchase our software products or services
• Technical information including IP addresses, browser type, device information, and operating system details
• Usage data including how you interact with our software products and services, features accessed, and performance metrics (Note: This refers to product functionality usage, not website analytics. We do not use analytics or marketing cookies on this website.)
• Communication records including emails, support tickets, and feedback you provide to us
• Content and data you upload, store, or process through our software services

We may also collect information automatically through cookies, web beacons, and similar tracking technologies to enhance your experience and improve our services.

We use the collected information for various purposes to provide, maintain, and improve our software services:

• To deliver, operate, and maintain our software products and services
• To process transactions, manage accounts, and handle billing and payment processing
• To communicate with you about your account, service updates, technical support, and important notices
• To personalize your experience and provide customized features and recommendations
• To analyze usage patterns, monitor performance, and improve our software functionality
• To detect, prevent, and address technical issues, security threats, and fraudulent activities
• To comply with legal obligations, enforce our terms of service, and protect our rights and interests
• To conduct research and development to enhance our software capabilities and develop new features

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not use your data for marketing or analytics purposes on this website. However, our software products and services may include marketing, analytics, or advertising features if specifically requested and configured by clients for their own use. We may share information with trusted service providers who assist us in operating our business, subject to strict confidentiality agreements.

Aenric Technologies LLC implements comprehensive security measures to protect your personal information and data:

• Encryption of data in transit using industry-standard TLS/SSL protocols
• Encryption of data at rest using advanced encryption algorithms
• Regular security audits, vulnerability assessments, and penetration testing
• Access controls and authentication mechanisms to restrict unauthorized access
• Secure data centers with physical security measures and environmental controls
• Regular backups and disaster recovery procedures to ensure data availability
• Employee training on data protection and security best practices
• Alignment with leading industry frameworks (e.g., ISO 27001, SOC 2, GDPR) as our security program matures

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable means.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our specific retention periods are as follows:

• Account Information: Retained for the duration of your account plus 7 years after account closure for legal and tax compliance purposes
• Transaction and Billing Records: Retained for 7 years after the last transaction to comply with tax and accounting regulations
• Communication Records: Emails, support tickets, and customer service interactions retained for 3 years after the last communication
• Technical Logs and Security Data: Retained for 1 year for security monitoring and incident investigation
• User Content and Project Data: Retained for the duration of the service relationship plus 90 days after termination, unless otherwise specified in a service agreement
• Legal and Compliance Records: Retained as required by applicable law, which may extend beyond the above periods

When you request deletion of your account or personal information, we will securely delete or anonymize your data within 30 days of your request, subject to legal and operational requirements. Some information may be retained in backup systems for up to 90 days after deletion, after which it will be permanently removed. We may retain certain information if required by law, to resolve disputes, enforce agreements, or for legitimate business purposes.

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: Request access to your personal information and receive a copy of the data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your personal information
• Right to Data Portability: Request transfer of your personal information to another service provider
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Right to Opt-Out: Opt out of marketing communications (Note: We do not conduct marketing activities via this website, but if you use our products/services that include marketing features, you have the right to opt out of those communications)

To exercise these rights, please contact us at legal@aenric.com. We will respond to your request within 30 days, subject to verification of your identity and applicable legal requirements.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect, use, disclose, and sell (if applicable)
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for cross-context behavioral advertising (we do not currently sell personal information, but you may opt out of sharing)
• Right to Limit Use of Sensitive Personal Information: Request that we limit the use of sensitive personal information to what is necessary to provide our services
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, please contact us at legal@aenric.com or use our online request form. We will verify your identity before processing your request and respond within 45 days (or 90 days if we need additional time, with notice to you).

Categories of Personal Information We Collect: We collect the following categories of personal information as defined by CCPA: identifiers (name, email, phone), commercial information (transaction history), internet activity (browsing behavior, IP address), professional information (company, job title), and other information you provide.

Do Not Sell My Personal Information: We do not sell personal information as defined by CCPA. However, if you wish to opt out of any sharing of personal information for advertising purposes, please contact us at legal@aenric.com.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR:

• Right of Access (Article 15): Obtain confirmation of whether we process your personal data and access to that data
• Right to Rectification (Article 16): Request correction of inaccurate or incomplete personal data
• Right to Erasure (Article 17): Request deletion of your personal data under certain circumstances (the "right to be forgotten")
• Right to Restrict Processing (Article 18): Request limitation of processing in certain situations
• Right to Data Portability (Article 20): Receive your personal data in a structured, commonly used format and transmit it to another controller
• Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing purposes (Note: This website does not perform marketing activities. This right applies to our products/services if they include marketing features at client request)
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have violated your rights

Legal Basis for Processing: We process your personal data based on the following legal bases: (a) your consent, (b) performance of a contract, (c) compliance with legal obligations, (d) protection of vital interests, (e) performance of a task carried out in the public interest, and (f) legitimate interests pursued by us or a third party.

Data Protection Officer: For questions about our data processing activities or to exercise your GDPR rights, please contact our privacy team at legal@aenric.com. As we process personal data of EU/UK residents, we have designated a privacy contact point to handle data protection inquiries. We will respond to your request within one month, which may be extended by two months for complex requests.

Supervisory Authority: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For UK residents, this is the Information Commissioner's Office (ICO). For EEA residents, you can find your local authority at https://edpb.europa.eu.

Aenric Technologies LLC takes data security seriously and has implemented measures to prevent unauthorized access to your personal information. However, in the event of a data breach that may affect your personal information:

• Investigation and Assessment: We will immediately investigate any suspected data breach and assess the nature, scope, and potential impact
• Notification Timeline: We will notify affected individuals and relevant authorities without undue delay. For EU/UK residents, notification will occur within 72 hours of becoming aware of the breach (as required by GDPR). For California residents, notification will occur without unreasonable delay in accordance with California Civil Code § 1798.82. For residents of other U.S. states, we will comply with applicable state breach notification laws, which typically require notification without unreasonable delay or within specific timeframes ranging from 30 to 90 days.
• Notification Content: Our breach notifications will include: (a) description of the nature of the breach, (b) categories and approximate number of affected individuals, (c) likely consequences of the breach, (d) measures taken or proposed to address the breach, and (e) contact information for our privacy team
• Regulatory Notification: We will notify relevant supervisory authorities, including state attorneys general, the Federal Trade Commission (FTC), and data protection authorities in affected jurisdictions
• Remediation: We will take immediate steps to contain the breach, mitigate its effects, and prevent future occurrences
• Documentation: We maintain detailed records of all data breaches, including the facts, effects, and remedial actions taken

If you believe your personal information may have been compromised, please contact us immediately at legal@aenric.com. We will investigate and respond to your concerns promptly.

How We Will Notify You: In the event of a data breach affecting your personal information, we will notify you via email to the address associated with your account, or by other means if we do not have your email address. We may also post a notice on our website if the breach affects a large number of users.

Our software may integrate with third-party services, APIs, and platforms. When you use these integrations:

• Your data may be shared with third-party service providers who assist in delivering our services
• Third-party services have their own privacy policies governing how they collect and use your information
• We are not responsible for the privacy practices of third-party services
• We recommend reviewing the privacy policies of any third-party services you connect to our platform

We only share information with third parties that have demonstrated adequate data protection measures and are bound by confidentiality agreements. When you make a payment, we share your payment information with our payment processor (Stripe) to process transactions securely. By making a payment, you consent to the sharing of your payment information with Stripe in accordance with their privacy policy and terms of service.

Third-Party Services We Use: The third-party services we use vary depending on whether you are interacting with our website or using our products and services.

Website Third-Party Services: The following third-party services are used on this website (www.aenric.com):

• Stripe: Used for payment processing and transaction management. When you make a payment, we share your payment information (including billing details, payment card information, and transaction data) with Stripe to process payments securely. Stripe's privacy policy: https://stripe.com/privacy.
• Calendly: Used for scheduling meetings and consultations. Calendly's privacy policy: https://calendly.com/privacy
• Google reCAPTCHA: Used for spam prevention and security. Google's privacy policy: https://policies.google.com/privacy
• Cloud Hosting Providers: Used for hosting this website (e.g., AWS, Azure, Google Cloud)

Product and Service Third-Party Integrations: Our software products and professional services may integrate with or utilize different third-party services, platforms, APIs, and tools based on your specific service agreement, technical requirements, and chosen features. These may include cloud infrastructure providers, databases, authentication services, monitoring tools, AI/ML platforms, blockchain networks, and other specialized services. The specific third-party services used in your product or service engagement will be disclosed in your service agreement, technical documentation, or through service-specific privacy notices.

We regularly review our third-party service providers to ensure they maintain appropriate data protection standards. If you have questions about how a specific third-party service handles your data, please contact us at legal@aenric.com.

As a global software company, Aenric Technologies LLC may transfer and process your personal information in countries outside your country of residence. These transfers are necessary to provide our services and may involve:

• Data processing in our data centers located in various regions
• Sharing information with service providers and partners in different jurisdictions
• Compliance with local laws and regulations in different countries

We ensure that appropriate safeguards are in place for international data transfers to protect your information:

• Standard Contractual Clauses (SCCs): We use European Commission-approved Standard Contractual Clauses for transfers from the European Economic Area (EEA) and United Kingdom to countries without adequacy decisions
• Adequacy Decisions: We rely on adequacy decisions by the European Commission and other regulatory bodies that recognize certain countries as providing adequate data protection
• Binding Corporate Rules: Where applicable, we implement binding corporate rules for intra-group transfers
• Data Processing Agreements: All third-party service providers are bound by data processing agreements that include appropriate safeguards
• Certification Programs: We work with service providers that participate in recognized certification programs such as the EU-U.S. Data Privacy Framework

If you are located in the EEA, UK, or other jurisdictions with data transfer restrictions, and you have questions about the specific safeguards we use for your data, please contact us at legal@aenric.com.

Our software services are business-oriented professional services not directed at children. We do not knowingly collect personal information from individuals who are considered minors under applicable law:

• United States (COPPA): We do not knowingly collect information from children under 13
• EU/UK (GDPR): We do not knowingly collect information from individuals under 16 (or the age of digital consent in their member state, which may be between 13-16) without parental consent
• General Policy: We recommend our services only for individuals 18 years or older who can enter into legally binding contracts

If we become aware that we have collected information from a minor without appropriate parental consent where required by law, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at legal@aenric.com so we can address the situation.

We use cookies, web beacons, and similar tracking technologies to enhance your experience. On this website (www.aenric.com), we only use essential and functional cookies necessary for the website to operate securely and provide basic functionality. We do not use analytics or marketing cookies on this website. However, our software products and services may include analytics, marketing, or tracking capabilities if specifically requested and configured by clients for their own business purposes. For detailed information about website cookies, please see our Cookie Policy.

• Essential Cookies: Required for basic functionality and security of our services
• Functional Cookies: Remember your preferences and settings for a personalized experience

You can control cookie preferences through your browser settings. However, disabling these cookies may limit your ability to use some features of our software, as they are necessary for security (spam prevention) and core functionality (meeting scheduling).

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• We will post the updated policy on this page with a new "Last updated" date
• We will notify you via email or through our software platform for significant changes
• We may require you to acknowledge the updated policy before continuing to use our services

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: legal@aenric.com
Phone: +1 (505) 378-4561
Legal Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, US  Remote Ops Only
We will respond to your inquiry within 30 days and work with you to address any privacy concerns.